A Beginners Guide To

Great Customer Services Stories to Make You Smile.

You do not necessarily need to include fancy techniques or even big discounts when it comes to making sure the customer service at your company is at a top-notch. Stunts meant to draw public attention will not help you achieve your goals. If one of your employees shows certain client compassion or even kindness, rest assured that they will have that memory forever and they will always tell anyone they meet. Here are some of the heartwarming stories from some clients. When there is a problem a client cant solve, the business steps in to help and this is the case that befell an 89 years old man. This man was not in position to shop for groceries on his own and his daughter was desperately phoning various supermarkets trying to get one to deliver that to her father. Not many supermarkets were willing to shoulder this responsibility because a storm was expected to start at any time. Trader Joes one-off delivery service is the only supermarket that took the request at no charge and the delivery was made in a record 30 minutes. A customer once shared the story of one teenager who went tie hunting in Target. The young man wanted a clip-on tie in preparation for an interview but they are not available at Target. One of the employees at Target, Dennis Roberts, showed the teen how a regular tie is tied. The teen also got advice on a professional handshake from the Target employee and even how to tackle some of the tough questions asked during interviews. Eventually, the teenager did get the job.

There was also the story of one of McDonalds customers who teared up as he witnessed another customer get served in a compassionate manner. At the cashiers point in a downtown McDonalds branch which was very busy, an elderly person in a wheelchair was approaching. The man was looking for help but no one could tell exactly what he needed. The cashier tried to suggest to the man on ways that he could help. Turns out the elderly needed help in eating. The cashier then went ahead to help the man in cutting the food and feeding it to him after he closed the register and put on gloves. This is not just about how kind the employee was but how excellent his communication skills are. Excellent communication skills are central to good customer care.

The next story about a young boy aged 3 was received a near-death beating from his mums boyfriends. The boys grandfather was in LA and he had to go all the way to Denver to see the boy for one last time. The boys life support machine was to be switched off in a short while so that the organs could be used in saving more lives. The mans wife explained the situation to Southwest Airline while trying to get a seat for the grandfather. The man got to LAX two hours early but was 12 minutes late in getting to the gate. However, the pilot refused to take off until he boarded.